IS THERE A NUMBER I CAN CALL?
Yes, our phone number is 831.854.7244. Please contact us via phone in an emergency, but do consider that we are often in areas of low cell reception while hiking during the day.
ARE YOU BONDED AND INSURED?
We are licensed, bonded, insured and pet first aid and CPR certified.
HOW DO I REQUEST A SERVICE?
Easy! Just fill out the contact form to schedule a Meet n' Greet or email us at firstname.lastname@example.org.
ARE THERE ANY REQUIREMENTS FOR MY DOG BEFORE THEIR FIRST ADVENTURE?
We ask that all the pack mates are current on shots and flea medication before their first hike. Also it is our policy to not walk unneutered males in our pack, puppies are negotiable!
WHEN DO I NEED TO MAKE A SERVICE REQUEST?
Once you have been accepted into our program, you can make your requests through our online portal. We respond to service requests from 4PM-6PM Monday through Friday.
WHAT IS YOUR CANCELLATION POLICY?
Please give us 48 hours notice when cancelling on any service. Last minute cancellations within 48 hours are subject to a 50% charge of the service. If your cancellation is within 12 hours of pick up, then you will be fully charged.
WHAT ARE YOUR PAYMENT PROCEDURES?
Every other weekend you will be invoiced for the previous two weeks of services via Paypal. Expect an email of your invoice and please pay it within three days of receiving the notice. Long term upfront payments available with discounts.
HOW WILL YOU ENTER MY HOME FOR PICK UP/DROP OFFS?
You do not need to be home at pick up or drop off times. We can make key copies or acquire key codes after signing a key release form.
DOGGY UPDATES, PLEASE?
We will update Facebook and Instagram regularly and send an email to our pack parents for that day after drop offs.