IS THERE A NUMBER I CAN CALL?

Yes, our phone number is 831.854.7244. Please contact us via phone in an emergency, but do consider that we are often in areas of low cell reception while hiking during the day.

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ARE YOU BONDED AND INSURED?

We are licensed, bonded, insured and pet first aid and CPR certified.

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HOW DO I REQUEST A SERVICE?

Easy! Just fill out the contact form to schedule a Meet n' Greet or email us at woofpack831@gmail.com.

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ARE THERE ANY REQUIREMENTS FOR MY DOG BEFORE THEIR FIRST ADVENTURE?

We ask that all the pack mates are current on shots and flea medication before their first hike. Also it is our policy to not walk unneutered dogs in our pack, puppies are negotiable!

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WHEN DO I NEED TO MAKE A SERVICE REQUEST?

Once you have been accepted into our program, you will be on a recurring schedule. You can make your requests through our online portal for additional days or cancellations. We respond to service requests from 4PM-6PM Monday through Friday. 

 

WHAT IS YOUR CANCELLATION POLICY?

Finding a last-minute replacement for your dog's prearranged spot is difficult, especially since we don't accept outside clients. For recurring scheduled daycare services, regular fees will be charged for absences. This policy has been adopted because costs for staff and daily operations remain the same when dogs are absent. Essentially, the idea is based on a school tuition model, where a monthly fee is assessed per student depending on their scheduled school days. Even if a student is absent due to illness or planned vacation, a monthly fee is still paid as that spot is reserved.

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Alternatively, when you need to cancel, we'll allow one camp day credit per month to be scheduled within 30 days based on our availability. This credit cannot be used on future recurring scheduled days. You will not be charged for holidays that are closed for camp. Also, If we cancel an entire day due to poor weather, we'll issue a camp day credit to be scheduled within 60 days. This excludes days when we have to end camp early due to unpredictable weather conditions beyond our control.

 

Please note this policy doesn't apply to additional days (such as add-on requests), pet sitting, and boarding services. We kindly ask for at least 48 hours notice for these types of cancellations as it affects our projections greatly. That said, we strongly encourage members to keep unwell dogs at home to prioritize the health and safety of our Pack.
 

WHAT ARE YOUR PAYMENT PROCEDURES?

Every other weekend you will be invoiced for the previous two weeks of services via our invoicing and scheduling portal, Time to Pet. Expect an email of your invoice and please pay it within three days of receiving the notice. To ensure timely payments, we request members to keep their credit card information current. Unpaid invoices after one week will be automatically charged. This change aims to streamline billing and avoid fees. We also offer AutoPay for your convenience.

 

HOW WILL YOU ENTER MY HOME FOR PICK UP/DROP OFFS?

You do not need to be home at pick up or drop off times. We recommend getting a lockbox or can acquire door or gate key codes after signing a key release form.

 

DOGGY UPDATES, PLEASE?

We will update Facebook and Instagram regularly and send a newsletter with photos and important updates to our pack parents weekly.